Employee Experience
An HR line your whole workforce can call
Staff get answers on leave, pay, policies and documents by phone or WhatsApp, any time, in their own language.
Book a callWhy it matters
Most HR questions have a clear answer
How many leave days do I have left? When is salary paid? Can I get a salary certificate? Questions like these reach HR every day, often from frontline staff who have no laptop and work outside office hours. An AI agent answers them instantly from your policies and HR system, and passes the sensitive ones to your team.
What it handles
Leave balances and requests
Checks the live balance, submits the request and sends it for approval.
Payslips and pay dates
Shares the employee's own payslip and answers salary date questions. Disputes go to HR.
Policy and benefits questions
Answers from your approved policies, from medical cover to working hours.
Ramadan hours and public holidays
Tells staff their working hours and days off as soon as they are announced.
Letters and certificates
Starts salary certificates, experience letters and NOC requests, with approvals where needed.
Personal details updates
Updates approved fields, such as an address or emergency contact, after verification.
Onboarding questions
Tells new joiners what is left to complete and who to contact.
Request status
Checks where a request stands and sends reminders to approvers.
Built for frontline workforces
No laptop needed
Staff without corporate email or a desk get help from any phone.
Their language
Arabic, English, Hindi, Urdu, Tagalog and more for multilingual teams.
Outside office hours
Shift workers get answers at 3am, not the next working day.
How it works
- 1
The employee calls the HR line or messages on WhatsApp.
- 2
The agent verifies who they are before sharing anything personal.
- 3
It answers from your policies or completes the request in your HR system.
- 4
Sensitive cases, such as pay disputes or manager concerns, go to your HR team with the full context.
Works with your HR systems
SAP SuccessFactors, Oracle HCM, Workday, Darwinbox, ADP and Microsoft Teams, plus custom-built systems.