Employee Experience
AI agents for your IT service desk
Employees call or message the IT line. The agent resolves the routine requests itself and routes everything else to the right team, around the clock.
Book a callWhy it matters
Your service desk spends its day on the same requests
Password resets, locked accounts, access requests and "is the system down?" calls make up a large share of what lands on an IT service desk. Each one is simple, but together they fill the queue and keep your engineers away from the problems that need them. An AI agent takes those requests off the queue, in Arabic or English, at any hour.
What it handles
Password resets and account unlocks
The agent verifies the employee, then completes the reset in minutes, with no ticket and no wait.
Access requests
It collects what is needed, sends the request for approval, and grants access through your identity system once approved.
Incident triage
It asks the right questions, logs a correctly categorised ticket, and applies an approved fix when one exists.
Outage and maintenance updates
It tells callers what is down, what is scheduled, and when service is expected back, using live status from your systems.
Ticket and change status
Employees ask where their request stands and get the answer straight from your ITSM.
Joiners, movers and leavers
It coordinates access set-up for new hires, changes for role moves, and removal for departures.
How it works
- 1
The employee calls the IT line, or messages on WhatsApp or Microsoft Teams.
- 2
The agent verifies identity through your existing checks, such as employee ID, a one-time code or your identity system.
- 3
It resolves the request in your ITSM or opens a ticket with every detail already filled in.
- 4
Anything outside its limits goes to the right IT team with the full conversation attached, so nobody starts again.
Agentic AI, not a FAQ bot
A FAQ bot tells the employee which form to fill in. An agentic AI service desk agent does the work: it resets the password, updates the ticket and checks the system status itself. Every action is logged, and sensitive actions only run after the employee is verified.
Works with your ITSM and identity tools
ServiceNow, Jira Service Management, BMC Helix, Freshservice, Microsoft Teams and your identity provider, plus custom-built systems.